Our Shipping Policies:
Thank you for visiting and shopping at the website. The following are the terms and conditions that constitute our Shipping Policy.
No shipping to:
We will NOT SHIP under any circumstances to the following places:
No shipping to COD, “Cash on Delivery."
No shipping to P. O. Box “Post Office Boxes Address.”
No shipping to APO "Army Post Office.”
No shipping to FPO "Fleet Post Office.”
Domestic Shipping Policy:
For freight services, we use companies with a dedicated commercial division specializing in freight services for small and large businesses.
One pickup to one or more destinations, with enough goods to fill an entire truck.
One pickup to one or more destinations, with goods that only takes up part of a trailer. Your ground-shipping price is based on the space your shipment takes up in the trailer, so unused space won’t be part of your bill.
We primarily ship via Yellow Freight, YRC Trucking, R and L Carriers, FedEx Freight, Old Dominion, Great Western, Freight Rate Central, UPS, and USPS. Also, our manufacturers often have special arrangements and discounts with other professional carriers.
Emergency and Expedited:
Time-sensitive shipments traveled alone with dedicated drivers to ensure speedy delivery and fewer chances of products damaged or lost during shipping. Perfect for business emergencies or disaster area responses.
Residential and Lift Gate Service:
Lift Gate Service:
Valencia Energy gives you the option to order "Lift Gate Service" on all small items that weigh more than 100 lbs. This option is selected before proceeding to checkout. Liftgate service deliveries are to the curbside only.
If you are a residential customer, you need a lift gate service, or you must have a forklift present to unload heavy items. At the moment, the truck arrives as the drivers charge an extra fee directly to you for waiting. While some truck drivers are kind enough to help, they are not required to help you lift the products. Truckers may also leave and charge an extra return trip fee if you are not properly prepared to receive shipments. You are responsible for all extra delivery fees. If in doubt, please order the liftgate service to avoid extra charges and unnecessary delays.
Additional Service Fees:
If you do not have the equipment or a loading dock and elect not to order a special truck equipped with a hydraulic lift, this charge will be added to your bill. If you pay by credit card, you permit us to charge these fees for additional service(s) even if you originally did not elect this service. We may add and charge these fees at any time deemed necessary. If you pay by other methods, we will bill you, and you are responsible for the cost of collection.
A delivery appointment is required if the person or location receiving the delivery needs to be notified before delivery. This option is automatically given to residential deliveries. If a delivery or an appointment is missed, re-delivery must occur, and there will be a fee assessed to the consignee before this action is authorized.
International Shipping Policy:
Airfreight Shipping Services:
Delivery and transport, specifically for remote locations and hard-to-reach places, airfreight shipping services for large units are expenses; however, it is relievable and speedy. Independent logistics specialists will serve as your single point of contact throughout the process, managing every aspect of your shipment.
Ocean Shipping Services:
Ocean freight shipping services are available, specifically, if the unit(s) are to be transported to an area with no shipping port (like an Island) for a unit or two ferries can be sufficient; however, if you are putting together units in parallel operation or an entire power plant, vessels like barges will serve better.
Shipment Processing Time for Orders in Stock:
All orders that are in stock are processed within 2 to 3 business days. Expedite delivery is only available for small items orders, and please keep in mind that delivery delays can occasionally occur. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few more days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipment Processing Time for Custom Order:
Built-to-order items are shipped after completion and cannot be expedited until they are ready for shipping.
Shipping Rates & Delivery Estimates:
Shipping charges for most orders will be calculated and displayed at checkout; however, due to the weight of these electric power plants, they are shipped via semi-trucks or lowboy, which are designed to unload products with a crane service or at freight terminals. These shipping rates will be calculated and obtained later and email to the client when the product is ready for shipping.
Shipment Confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 to 48 hours.
Customs, Duties, and Taxes:
Valencia Energy & Power, Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibilities (tariffs, taxes, etc.).
Damaged Merchandise in Transit:
You must arrange to inspect and sign for your shipment upon delivery. No exceptions!
Damaged Merchandise in Transit:
Damage claims are different with each carrier. When any carrier delivers a shipment to you, you are required to inspect the package and its contents and then sign the receipt. Be sure you receive the number of cartons you sign for. Inspect each box for signs of damage; look for crushed, torn, open, unsealed tape, etc. Note all carton damage or shortage on the bill of laden before signing; Please, take pictures with your phone to the box (s) and the paperwork.
Do not accept any damaged goods:
Notify the carrier’s main office immediately on damaged goods. The above situations must note the damage on the bill of laden by the customer and confirmed in writing by the delivery driver so that all involved parties may avoid problems and unnecessary charges. We all receive the utmost co-operation in resolving the situation. Make a copy of the paperwork before the driver leaves, or take a picture with your phone.
Responsibilities For Damage in Transit:
Inspecting the shipment is the responsibility of the customer. Immediately filing a claim with the carrier is the responsibility of the customer. We are not responsible for freight damage and cannot file a claim for you. Manufacturers are not responsible for freight damage, they will not pay for freight damage, and they will not send free replacement parts to replace parts damaged by the carrier. Freight damage is the responsibility of the carrier.
For UPS or FedEx, act as follows:
For smaller items, if the package is obviously damaged, you can refuse delivery. Please call UPS or FedEx immediately so they can initiate the replacement process. Any damage found after opening your boxes and examining the merchandise must be reported to UPS or FedEx and us within two (2) business days to expedite the replacement process.
For LTL Carriers (Truck Freight), act as follows:
For large items, before signing for delivery, scrutinize everything for signs of damage. If you find any damage (crushed, torn, open, unsealed tape, or if damaged in any way), it must be noted by you on the freight bill "at the time of delivery." If damage to the merchandise is severe, you must refuse delivery. Do not accept any damaged goods.
In this situation, must note the damage on the bill of laden by the customer and confirmed in writing by the delivery driver so that all involved parties may avoid problems and unnecessary charges. We all receive the utmost co-operation in resolving the situation.
Freight Damaged Claims:
Freight damaged items so noted at "time of delivery" will be replaced or repaired by the Carrier (LTL Carriers reserve the right to repair or replace) at no charge to the customer by the LTL Carrier. Contact the LTL Carrier terminal and advise of the noted damage at the time of delivery. They will give you instructions on inspection and filing your claim. If you accept damaged shipment(s), you will have all the responsibility to claim with the trucking company. We cannot make any claims for you nor take responsibility for the damage.
Concealed Damage Claim:
If there is no visible or apparent damage (the carton appears acceptable at delivery, and no damage is noted on delivery receipt), and you discover broken or damaged items after opening, call the LTL Carrier immediately but no later than two (2) business days of receipt for instructions in placing a Concealed Damage Claim. Typically, an LTL Carrier will not give you 100% replacement value when filing a concealed damage claim, and we will not assume the difference. "You," not Valencia Energy & Power, Inc, are responsible for verifying the condition of your merchandise upon receipt.
Please scrutinize everything for shipping/handling damage before signing the delivery receipt. Valencia Energy & Power, Inc. will not be responsible for concealed freight damage.
Who gets paid for the Claim:
LTL Carrier freight claims are paid directly to you. The consignee must file all claims for damage or loss with the LTL Carrier. The name, address, and phone number of the LTL Carrier are on the bill of lading given to you at the time of delivery. If the information is not there, request it from the driver or call your local phone directory operator for the information.
To Protect Yourself:
If you receive damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. It is also a good idea to keep a detailed list of the damage and other documentation for your own file. If you accept damaged merchandise, the shipper has the right to inspect the merchandise and original shipping cartons before processing your claim.
Document Any Damage:
In the unlikely event there is a problem with shipping, please make notations on the bill of laden as outlined, then please call us immediately so we may monitor the situation and offer you our expert assistance. You are our customer, and you are important to us. We are here to help you.
Once a product has shipped and then refused, the customer shall be charged all shipping charges (both ways), and up to a 50% fee by us and any additional cancellation and or restocking fees charged by the manufacturer up to 100% to receive and inspect all returned items. This does not apply to items that are refused due to damage in transit. If possible, have damage verified by an independent third-party witness at the time of delivery.
To prevent fraud, order pay with a credit card can only ship to your billing address on file with your credit card company. If you want to ship to an address different than the credit card billing address you have on file, you need to contact your credit card company and notify them that you want them to add and approve an alternative shipping address. You can accomplish this quickly and easily by using the credit card customer service telephone number on the back of your card. Once you do this, you must provide us with the credit card customer service telephone number to verify the transaction and billing/shipping addresses on record.
Considers us for your upcoming power project, we guarantee your satisfaction. If you have any questions regarding the power requirement or need additional information, please do not hesitate to contact us.
If you have any questions about this Policy, please contact us.
This document was last updated on Jun 2021