Return & Refund Policy:

Return & Refund Policy:

This policy sets forth the general terms and conditions of Valencia Energy & Power, Inc. (“VEPI," "us," "we" or "our") to you ("User," "you" or "your") for (build to order) custom-built products sold at  www.valenciaenergypower.org website and any of its products or services (collectively, "Website" or "Services").

Our Vision:

The vision of Valencia Energy & Power, Inc. is to provide universal access to power in a manner that preserves a safer, greener, and more sustainable environment for our future. And we aim to do so in a way that redefines customer service and integrity within the power generation industry.

 

Our Focus:

Our focus is on providing superior engineering coupled with unparalleled customer service. We’ve purposed to ensure that every project development is with the highest level of craftsmanship. We intend to meet and exceed your power needs, large or small, and deliver on time and at a guaranteed price. 

 

Custom Solutions:

We offer solutions that fit most customer’s needs. We take tremendous pride in our ability to handle most power requirements and the capacity to be extremely competitive on both small and large-scale power requirements.

 

Our power plants are “state of the art,” custom manufacture solutions for each client’s project and are tailored to specific needs and requirements; they come with the assurance to operate as specified and the bumper-to-bumper warranty covering any product component defects.

 

Our Policy:

We do not refund or accept returns on (build to order) custom-build products after the product order is in motion and funds are transferred.

However, we understand that circumstances arrive, forcing change. If this is your case, you are pleased to know that we have a high demand for finished products, and we are sure we can find a buyer for your unit. Please, let us know if this is your situation. 

Before Purchasing:

Therefore, before purchasing any product on the website and placing the order, we recommend you obtain advice from any local electrical professional. For “personalize service, " please reach out to one of our Business Developers / Promoters. They will take the time to educate the client and recommend the power needed for your project.

A self-help guide to sizes your unit is available on our website, and you can always chat with us or call our customer service for additional assistance. 

After to Purchasing:

From the moment the order is placed and funds received, we start to order components and cutting material to speed up your project. Therefore, please make sure that you've carefully read the product description before making a purchase.

Valencia Energy & Power, Inc. and all our employees remain faithful to our founding principles - to offer the most reliable, renewable, and affordable power with the highest quality service to all our customers.

Contacting Us:

Considers us for your upcoming power project, we guarantee your satisfaction. If you have any questions regarding the power requirement or need additional information, please do not hesitate to contact us.

 

Thank you

If you have any questions about this Policy, please contact us.

This document was last updated on Jun 2021

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