Frequently Asked Questions

Do you have any questions?

Who is Valencia Energy & Power, Inc.?


VALENCIA ENERGY & POWER, INC. (VEPI) is a company incorporated in the United States, and established in Palm Beach County, Florida, in the year 2010. VEPI is the world’s leader on custom builds prime power generators that operate continually without fuel, emissions, or waste. Since 2010, Valencia Energy has been offering prime power generators for residential, commercial, and industrial applications. To learn more about VEPI, visit our About Us page or connect with us on Facebook, LinkedIn, Twitter, and Alibaba.




Who is the top management in the company?


Valencia Energy & Power, Inc. (VEPI) has assembled and continues to gather a highly skilled team of professionals with complementary skill sets in all aspects of VEPI’s activities, to anchor its plant development, power generation, and power supply operations. VEPI’s present and committed team members collectively represent 100’s of years of relevant experience and afford Valencia the right knowledge base and leadership for success. To learn more about the VEPI management team, visit our Management Team page.




What are the company missions and goals?


VEPI’s mission is to be a leader in globally facilitating universal access to affordable, reliable, and environmentally friendly renewable energy, and to contribute to mitigating global renewable energy capacity deficit. VEPI’s goal is to manufacture and sell globally to residential, commercial, industrial, and governmental entities power plant system that operated without fuel, emissions, or waste. Different capacities system the produce clean and affordable power, in local power markets, and beneficial to the environment.




Are my orders and money protected?


Yes! Purchase with confidence that your order, your product, and your money are 100% protected with the Trade Assurance Guarantee Program. Valencia Energy know that it takes years to gain the public confidence and trust, this is why they have partnered with large insurance companies and independent bonding corporations that offer the necessary trade assurance, that guarantee 100% your transaction, your product, and your money.




It is safe for customers to visit the manufacturing facility?


Valencia Energy offers a “state of the art,” custom build solution for each client’s project, and are tailor to specific needs and requirements; they come with the assurance to operate as specified and the bumper-to-bumper warranty that covers any product and component defects. The company is in the transition to a new location that can accommodate a showroom and a comfortable safe environment for customers to visit. We strongly recommend not to visit the support facilities that manufacture our parts and components. They are located throughout the united states in hard hat environments, where customers walk in are strictly prohibited by the insurance companies for the liability risk involved. Until the facility is ready we recommend focusing on the assurance and bonding guarantees in place to cover any losses for the purchase of your generator.




How do the generators work?


Valencia Energy offers generators that operate on energy efficiency principles, using gravity, mass and rotational kinetic forces to produce continuous on-demand power and torque. These forces rotate a mechanical, electrical generator that produces electricity for commercial and industrial operations with heavy surge demands. The breakthrough in technology allows the uninterrupted whisper-quiet generation of energy without emissions, production of waste, fossil fuel input, or the need for large centralized structures, or traditional propulsion forces.




How do energy efficiency principles work?


We are going to explain energy efficiency principles with the light bolt example: Incandescent bulbs - These are the old-fashioned, “typical” bulbs that many of us grew up with. They’re not very energy-efficient and they don’t last long. Compact fluorescent lightbulbs (CFLs) - These are the “spiral” bulbs that may come to mind when we think about energy-efficient bulbs. LEDs - LED bulbs are very energy-efficient, they last a long time, and still maintain the look and feel of an incandescent bulb. Look at the image below, and the LED light bolt is giving the same amount of illumination for one 10th of electricity cost:




How do energy efficiency principles are apply to VEPI generators?


Traditional Generators - These are the old-fashioned, “typical” and driven by the motors invented over 100 years ago. They’re not very energy-efficient, they consume fossil fuel, put out pollution, waste, and they don’t last long. Normally, for the life of a gene-set generator, you will need 3 engines, or rebuilt the original engine 3 times. Valencia Energy generators operate on energy efficiency principles, they use standard 3 phase industrial electric motor to turn a heavy flywheel, and using gravity, heavy mass, and rotational kinetic forces, it can produce continuous on-demand torque. These Torque are use to rotate a mechanical, electrical generator that produces electricity for commercial and industrial operations with heavy surge demands.




Is Financing Available?


Yes! Financing and leasing are available national and international companies, industrial, and governmental entities through independent financing institutions and depending on the Buyer creditworthiness 100% financing are possible, however, in the majority of the cases, the Buyer has an out of pocket cost (that can be financed by 3rd parties) of 15% to 20% of the total cost of the units being purchased. The majority of the financing company finance the entire cost of the unit, plus the project, shipping, installation, and extended warranty. To exploring your financing options, please visit the Financing Available page and you will find the links directly to the financier websites to apply.




What is the difference between the portable models vs stationary model?


These power systems come in different sizes and models, the portable model (containerized solutions) and stationary model (no container, and nothing fancy, just the essential). We design both models with the same reliable components and parts, and the capacity of producing power as autonomous units, or connected in parallel operation. The dynamic design of the portable models supports easy transportation, rapid permitting, and quick interconnection. No other building structure required, minimizing setup time from months or years to weeks. It allows for the closest thing to plug and play system for immediate operation. The stationary models are the same reliable power system at a reduced cost, saving the end-user money because only include what is necessary and leave the optional or add-ons for the end-user to do on their own. These models shall be under a protected structure to protect the units from the foreign environments.




What is Paralleling Operation?


Our industrial models have the capacity to run autonomous or in parallel operation and can deliver years of reliability in this configuration. Paralleling is the synchronous operation of two or more generator sets connected on a universal bus to provide power to standard loads. Not all generators can operate in parallel together – the ruler is all the sets needs to be the same size and of the same manufacturer. In deciding whether to install in any project one single large unit or multiple generators, one should consider various factors, such as: Reliability Performance Cost Generator and Room size Efficiency Load variation Flexibility Reliability: Reliability is the primary factor in the decision to use for paralleling in prime power or continual applications, such as hospitals, computer centers, or to provide electricity to a town or a city; where the reliability of Power Supply is critical since the loads connected are vital. To learn more please visit Paralleling Operation.




How is the Product Warranty compare to others?


Valencia Energy offers the best products and the best warranty in the power generation industry. For prime power operation most company only offer 30 to 90 days warranty. VEPI’s Power products are designed and built with quality performance and durability as the goal. Consequently, VEPI warrants to the original end-user that, if properly installed, maintained, and operated in accordance with the product manual, its Power Generating Systems configured by VEPI with its power units (“Power Systems”) are free from defects in material and workmanship. Should a defect in materials or workmanship manifest during the period of this warranty, VEPI will, at its sole discretion, repair, replace, or otherwise resolve the issue to the satisfaction of the end-user. WARRANTY COVERAGE & DURATION COVERAGE FOR PRIME POWER AND OR STANDBY POWER Coverage: Limited comprehensive coverage on mileage, labor, and parts listed. “All Components” Coverage Start Date: The actual shipping date of the unit from our facility Three (3) years from "Coverage Start Date," or 8,760 hours (whichever comes first) For more detailed information please visit the Product Warranty Page.




What about the product Extended Warranty compare to others?


Valencia Energy offers the best products and the best warranty in the power generation industry. For prime power operation most companies only offer from 30 days to a maximum of 180 days extended warranty. UP TO 20 ADDITIONAL YEARS OF EXTENDED WARRANTY COVERAGE FOR PRIME POWER AND OR STANDBY POWER GENERATORS. VEPI’s Power products are designed and built with quality performance and durability as the goal. They are contruted from the best quality parts and materials. They are simply built to last a lifetime. Consequently, VEPI offers and extended warrants to the original end-user that, if properly installed, maintained, and operated in accordance with the product manual, its Power Generating Systems configured by VEPI with its power units (“Power Systems”) are free from defects in material and workmanship. Should a defect in materials or workmanship manifest during the period of this extended warranty, VEPI will, at its sole discretion, repair, replace, or otherwise resolve the issue to the satisfaction of the end-user. Coverage: Limited comprehensive coverage on mileage, labor, and parts listed. “All Components” Coverage Start Date: The actual date the factory warranty expire (with no laps on coverage). Up to 20 additional years from "Coverage Start Date."




How long it takes to build my Generator?


We offer solutions that fit most customer’s needs. We take tremendous pride in our ability to handle most power requirements and the capacity to be extremely competitive on both small and large-scale power requirements. Our power plants are “state of the art,” custom manufacture solution (using machines and hand labor) for each client’s project and are tailor to specific needs and requirements for each customer. They come with the assurance to operate as specified and the bumper-to-bumper warranty that covers any product and component defects. To ensure that we deliver quality products, you have our assurance that we thoroughly inspect and test all of our final products before leaving the facility. therefore, the time-specific for delivering your units is related to the size of the units, and the quantity of the order, and the payment system obtained. Standard is 6 months or less from the day the deposit is available to purchase materials, for orders under 50, and 8 to 10 months for orders from 50 to 100.




Still don't understand how it works?


Let's bring another sample forward: Another way to simply explain the bases of the operational principle of the Generators is by comparing it to an energy multiplier system. Where 10% of the energy can come in from the grid, or solar, or batteries, or wind, or hydro, or other form and the generator produces 100%. In the autonomous generators that we offer the generators have batteries that are maintained/charge with solar panels or from the conversion of a small portion of the energy produce by the unit.




What is the ROI compare to other Generators?


First of all, Valencia Energy Generators replace the power company 100%, so when you install one of our whisper quiet generators you will not have the electrical bills anymore, only the monthly payments from the financing company for your generator. These payments are usually (about 20% to 40%) lower than the electrical company bills. In addition, In some areas you get credit or cashback for the excess energy sent to the grid, you also qualified for the standard tax credit offer by the federal government, you can collect for many years the carbon credit cashback, and the units are 100% deductible within the first year, plus the saving on the difference from your power bills vs monthly payments. When weighing different investment options to meet your financial goals, it is important to get an understanding of your potential returns. Valencia Energy Power Plants have an estimated ROI of less than five years at .15 Cents per kWh. To determent your exact ROI you need to use the complimentary calculator provided on our website or send the form for a free power audit report. Compare to other standard fuel generators; when you purchase a standby or back up a generator from some else, all your investment is just sitting there, the generator is not paying your back for your power.




What about the noise compare to other Generators?


We are proud to be the world’s leader on whisper quiet generators that operate continually without fuel, emission, or waste. We offer different sizes and models, the portable and the stationary, the same reliable components and parts, and the capacity to produce prime power as autonomous, or in parallel operation. Compare with others, our generator doesn't have any expansion or compression of fuel, combustion, explosions that lead to extreme loud noise.




What about emission compare to other Generators?


We are proud to be the world’s leader on whisper quiet generators that operate continually without fuel, emission, or waste. Our units are so environmentally friendly that you can install then inside you garage or building. We offer different sizes and models, the portable and the stationary, the same reliable components and parts, and the capacity to produce prime power as autonomous, or in parallel operation. Compare with others, our generator doesn't have any expansion or compression of fuel, combustion, explosions that lead to extreme loud noise, pollution, and or waste.




How a customer's purchase be 100% bonded and protected?


Valencia Energy and Power, Inc. offers a few Payment Options to facilitate flexibility on payments, create trust between Buyers and Company, and guarantee the Buyer with 100% payment and transaction protection. Any order or transaction place with us directly are automatic cover by our company's liability insurance. If you need additional security and reassurance, plus peace of mind, you can place a small deposit (5%), and we will set it up for you to place the order through Alibaba's website. Alibaba offers a trade assurance program that is more than boding insurance; it is free to the customer, if the transaction and payment completion are made through Alibaba. Convenient Payments Options Alibaba offers multiples convenient payment options and methods, including Pay Later, a financing option for qualified U.S. buyers, so you have the flexibility in choosing how to pay. Payment Security Alibaba employing the latest technology, they secure your payment to make sure it gets to the supplier safely, and they developed a Transaction Center to help you track and reconcile the funds' flow. Extended Support Thirty days after delivery, if you are not satisfied with the product quality, you may request a refund. They will help you investigate, mediate, and resolve your claim, plus reimburse you when appropriate. Your online order and communication records are the basis of refund resolution. How to Place an Order:

  • Register by signing up as an Online Buyer with us.

  • Select the products and accessories required for your project.

  • If you need additional accessories? Let us know we can add them for you.

  • Need assistance in selecting your products? Please chat with us or contact us.

  • Need information and collaboration with your project? Please contact a distributor.

  • If you need a proposal, invoice, or a contract, please contact us and requested.

  • Need financing? Click and explore your financing options.

  • For other payment options, please contact us to set it up, or pay online.

  • Secure your spot in the manufacturing line with a 5% deposit.

  • Is the minimum order not suitable for you? Please, contact us for group orders set up.

  • Do you need your product faster? Please contact us, and we set up for you.

  • Return on Investment (around five years or less) checks with the ROI calculator.

We are here to make sure that you have a pleasant shopping experience, and we aim to do so in a way that redefines customer service and integrity within the power generation industry. Considers us for your upcoming power project, we guarantee your satisfaction. If you have any questions regarding the power requirement or you need additional information, please do not hesitate to contact us. Thank you




How can I have my generaotor build faster?


Yes. We offer a standard "time frame" to build the generators at a saving cost; most of the time is 6 months or less for orders from 1 to 50; however, we do understand that some times there is a necessity or an emergency for the generator to be built faster. If this is your case, we charge an extra 10% of the product cost, this is to cover the extras seasonal employees, overtimes, and rush shipments of parts and components. The rush assembling can be done in about 100 days from the day the funds are freely available to start the purchasing of your materials, parts, equipment, and the highering of the seasonal employees. If you need to rush an order, it is best to contact us first. Our experienced representative can assist in analyzing your project situation to save you money and suggesting the faster way to distribute the workload. Here is an example (Assumption): If you have the room or space in your premises: Instead of ordering the unit completed in a portable format (containerized solutions), it may be cheaper, and faster to order the units in a stationary format (no container, and nothing fancy, just the essential). Theses changes can assure that your units are built faster and cheaper (saving you money), and the containers get substituted for a building that is erected locally. We are here to make sure that you have a pleasant shopping experience, and we aim to do so in a way that redefines customer service and integrity within the power generation industry. Considers us for your upcoming power project, we guarantee your satisfaction. If you have any questions regarding the power requirement or you need additional information, please do not hesitate to contact us. Thank you




What about accessories for cold/hot environments?


We are proud to be the world’s leader on prime power generators that operate continually without fuel, emissions, or waste. Additional customization options are only available for portable models only (The Containerized Solutions models). Please visit our web site, and review the add on customization that is available for your project, if you need more than one customization, please contact us. We can assist in selecting what is best and necessary for your project and products. Please, considers us for your upcoming power project, we guarantee your satisfaction. Thank you




What about special customization?


We got your project cover, anything special, or a unique customization requirement we can do it. At the end of the day, the units are custom build for the client application. If you require any special customization for your project, (example; more amperage, or high voltage, or DC generation), or if you require more than one customization, please contact us and we can assist in selecting what is require and necessary for your project and products. Thank you




What about installetion?


Valencia Energy recommends the customer to call a local general contractor if a building needs erecting, or local electrical company or electrician that is locally licenses, state-regulated, insure and bonded. If you need additional assistance, please contact one of our distributors for orientation or obtaining information in a local or international electrical company. Thank you




What about transportation, land, sea, and air?


Valencia Energy is flexible when it comes to shipping. If you already have everything set up, that is fine as well, hover, if you need assistance we are to help you.

When you’re shipping large items, you always want to be able to save a few bucks, ship with a company that guaranty you the cargo.

Not only should you look for a service that provides you with fair pricing, but you should also determine what kind of shipping will work best for your budget.

Freight shipping gives you this flexibility. You can choose to spend a bit more money or a bit less to get what you need to be done.

For example, let’s say you need to move an item from Palm Beach to (anywhere in the world). You could ship it by either plane or by sea.

If you have more time, you might want to choose to send it by sea. Ocean shipping is much cheaper than air. But if you’re on a tight deadline, a plane may be better.

The same goes for domestic shipping. If you choose to ship something by train, chances are you’ll spend less money than someone who chooses air or truck.

Plus, with freight shipping, you can schedule months in advance to make sure that you get the best option for you. This is a huge benefit over regular shipping. Please note: the customer is always responsible for taxes and duties cost. Please contact us for more information. Thank you




Visual is always better can you please provide a diagram?






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